Customer and Legal Policies

Comprehensive Legal Policy

Welcome to Sleepy Sharky™! By purchasing or using our products, you agree to abide by the terms outlined in this Legal Policy. We value our customers and prioritize your safety, satisfaction, and security. Please read this policy carefully, as it contains important information about your rights and responsibilities when interacting with our brand.

1. Product Use and Liability Disclaimer

Intended Use:
The Shark Blanket is designed for stationary use as a cozy sleeping aid. It is not intended, designed, or approved for any activity that requires movement, such as walking, running, or exercising.

Safety Warning:
Improper use of the Shark Blanket or any other product purchased through our website, including walking or running while wearing it, can result in falls, trips, or other injuries. Customers assume full responsibility for any risks or injuries resulting from misuse.

Disclaimer of Liability:
Sleepy Sharky™ is not liable for any injuries, damages, or losses resulting from the improper use of our products. By using the Shark Blanket or any of our products, customers acknowledge and accept this limitation of liability.

2. Customer Feedback and Review Policy

Encouragement for Direct Resolution:
If you encounter issues with any Sleepy Sharky™ product, please contact our customer support team for assistance. We are committed to ensuring customer satisfaction and appreciate the opportunity to resolve issues directly.

Guidelines for Public Reviews:
We value honest and constructive feedback. However, customers agree to post reviews and comments that are truthful and respectful. Statements that are knowingly false, defamatory, or misleading and cause reputational damage may be subject to legal action.

3. Returns and Refunds Policy

Eligibility for Returns:
Returns are accepted within 30 days of purchase if the product is unused, in its original packaging, and in resalable condition. To initiate a return, contact our customer service team at customersupport@sleepysharky.com

Refund Process:
Upon receiving the returned product, we will process a refund within 21 days. Refunds may take additional time to reflect on your original payment method, depending on your financial institution.

Non-Refundable Items:
Products that are used, damaged, or not in original condition are not eligible for returns or refunds.

4. Privacy Policy

Information Collection and Use:
Sleepy Sharky™ collects personal information necessary to process orders, such as name, address, email, and payment details. We only use this information to complete orders, respond to inquiries, and improve customer service.

Third-Party Sharing:
We do not sell, trade, or share your personal information with third parties, except as necessary to fulfill orders, process payments, or comply with legal obligations.

Data Security:
We take reasonable steps to protect customer data and use industry-standard security practices. However, no online transaction is entirely secure, and we cannot guarantee the absolute security of information transmitted through our website.

5. Intellectual Property Policy

Ownership of Content:
All content on the Sleepy Sharky™ website, including images, designs, logos, and product descriptions, is the intellectual property of Sleepy Sharky™. Unauthorized use, reproduction, or distribution of this content is prohibited.

Trademark Notice:
"Sleepy Sharky™", Sleepy Sharky and any associated logos or slogans are trademarks of Sleepy Sharky™. Customers and third parties are prohibited from using these trademarks without our express written consent.

6. Prohibited Customer Conduct

Misuse of Products:
Customers agree not to misuse Sleepy Sharky™ products in any way that may result in injury or harm. Sleepy Sharky™ is not responsible for injuries or damages resulting from improper use.

Defamation and False Claims:
Sleepy Sharky™ reserves the right to pursue legal action for any defamatory or knowingly false statements that may harm our reputation, both online and offline.

7. Dispute Resolution and Governing Law

Governing Law:
This policy is governed by the laws of [Your Jurisdiction]. By using our products or website, customers agree to submit to the jurisdiction of courts in [Your Jurisdiction] for any disputes arising from this policy.

Dispute Resolution:
In the event of a dispute, Sleepy Sharky™ and the customer agree to attempt to resolve the issue amicably. If a resolution cannot be reached, disputes may be resolved through arbitration, at the discretion of Sleepy Sharky™.

 

Contact Us

If you have questions or concerns regarding this policy, please contact us at customersupport@sleepysharky.com